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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 sap support model


SAP Support - From Reactive to Proactive
I recently attended the SAP Active Global Support (AGS) Analyst Summit in Costa Mesa, California, along with a member of TEC’s software selection services team.

sap support model  enabler, and summarize the SAP support offerings. The article will also take a look at the possibility for predictive customer support that SAP may be able to provide in the future. SAP Support Offerings SAP’s support offerings have grown and evolved over the years along with the company’s product offerings. In the ‘90s, SAP’s R/3 support started out with remote connection and online service support. In the decade that followed SAP introduced Active Global Support, SAP Enterprise Support, and the

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Intelligence (BI)

Business intelligence (BI) and performance management applications enable real-time, interactive access, analysis, and manipulation of mission-critical corporate information. These applications provide users with valuable insights into key operating information to quickly identify business problems and opportunities. Users are able to access and leverage vast amounts of information to analyze relationships and understand trends that ultimately support business decisions. These tools prevent the potential loss of knowledge within the enterprise that results from massive information accumulation that is not readily accessible or in a usable form. It is an umbrella term that ties together other closely related data disciplines including data mining, statistical analysis, forecasting, and decision support. 

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Documents related to » sap support model

Cutting IT and Application Support Costs


With budgets under pressure companies must look at ways to reduce IT costs. User support is a prime candidate for scrutiny, because it takes up a significant proportion of the budget. Putting in place a coherent, adaptable learning culture helps to ensure your support costs are minimized and employees remain productive. But there is no one-size-fits-all model. To achieve maximum impact at minimum cost, a variety of tools and approaches aligned overall with company goals will be needed. But the reward is clear—a highly effective workforce that makes fewer costly mistakes, and has a vastly reduced reliance on your Help Desk.

sap support model  IT and Application Support Costs With budgets under pressure companies must look at ways to reduce IT costs. User support is a prime candidate for scrutiny, because it takes up a significant proportion of the budget. Putting in place a coherent, adaptable learning culture helps to ensure your support costs are minimized and employees remain productive. But there is no one-size-fits-all model. To achieve maximum impact at minimum cost, a variety of tools and approaches aligned overall with company Read More

Multipurpose SAP NetWeaver


The capabilities of SAP NetWeaver and its peer service-enabled platforms, which were originally transaction and integration platforms, have lately been expanded to include composition and business process-oriented capabilities, such as master data management and business process management.

sap support model  middleware peddling race. Nevertheless, SAP NetWeaver components also support all key standards and interoperate with other platforms (although the application server has to have a special engine to handle the proprietary ABAP code that still underlines much of SAP's installed applications base, despite the fact that newer applications are being written or rewritten in the Java 2 Enterprise Edition [ J2EE ] context). This is Part One of a two-part note. Part Two will discuss NetWeaver's background and Read More

Informatica Morphs into Enterprise Decision Support Vendor


Informatica Corporation, long an established vendor in the Extract/Transform/Load (ETL) market space, has morphed themselves into a vendor of solutions for the "e-Business infrastructure". In conjunction with their contract to build an enterprise data warehouse for the United States Postal Service and their MX2 metadata exchange initiative, Informatica is reinventing itself.

sap support model  complex systems such as SAP R/3 to simplify the creation of analytic systems. PowerPlugs were also released in 1999. They allow the Entity Relationship Diagrams (ERD's) for schemas to be imported into Informatica's metadata repository, which allows model changes to be synchronized with the ETL tool. PowerPlugs currently exist for Oracle Designer/2000, Platinum/CA Erwin , and Sybase PowerDesigner. The next product to be released will be PowerCenter.e 1.6 in the first quarter of 2000. Informatica states Read More

Has SAP Become a PLM Factor to Be Reckoned With?


You have probably heard of SAP’s recent blockbuster acquisitions, but did you know about the vendor’s fervent in-house innovation and newly developed products for SCM and PLM sectors. In his recent article, TEC Principal Analyst P.J. Jakovljevic takes a close look at the continuous product and service innovation at SAP and discusses the key products and development strategies with SAP PLM solutions managers. Read more.

sap support model  and handover to manufacturing. SAP has also introduced support for early design with product structure management capabilities. Furthermore, SAP has introduced direct and indirect collaboration capabilities with a detailed access control mechanism. SAP PLM enables access to all product relevant information from the entire enterprise with embedded analytics in all user screens, thereby supporting the decision-making process from beginning to end (see figure 2). In addition, the vendor has introduced the Read More

Spinnaker Support Announces New SAP Third-party Maintenance Customer


Spinnaker Support, a a provider of third-party maintenance for JD Edwards and SAP products, announced D+M Group as its latest customer. This win has multiple meanings for Spinnaker. For one, as a recent entrant into the third-party support and maintenance market for SAP customers (compared to a veteran provider like Rimini Street), this win adds to Spinnaker’s budding list of SAP

sap support model  for JD Edwards and SAP products, announced D+M Group as its latest customer. This win has multiple meanings for Spinnaker. For one, as a recent entrant into the third-party support and maintenance market for SAP customers (compared to a veteran provider like Rimini Street), this win adds to Spinnaker’s budding list of SAP reference customers. In addition, D+M Group is a first-time third-party ERP maintenance customer, which means that Spinnaker did not poach the business from another third-party Read More

SAP Business Suite on HANA: See What You’re Missing


TEC senior ERP analyst Ted Rohm takes a close look at SAP Business Suite on HANA one year after its debut. His report delves into the improvements SAP has been able to achieve by taking advantage of the HANA platform, and explores why SAP ERP powered by HANA is picking up so much momentum.

sap support model  a close look at SAP Business Suite on HANA one year after its debut. His report delves into the improvements SAP has been able to achieve by taking advantage of the HANA platform, and explores why SAP ERP powered by HANA is picking up so much momentum. Read More

SAP HANA


SAP HANA is a game-changing, real-time platform for analytics and applications. While simplifying the IT stack, it provides powerful features like: significant processing speed, the ability to handle big data, predictive capabilities and text mining capabilities.

sap support model  HANA SAP HANA is a game-changing, real-time platform for analytics and applications. While simplifying the IT stack, it provides powerful features like: significant processing speed, the ability to handle big data, predictive capabilities and text mining capabilities. Read More

SAP Versus Oracle JD Edwards EnterpriseOne: Anatomy of a Decision


The answer may lie in the responses JD Edwards customers gave as to why they selected EnterpriseOneover SAP.

sap support model  taking a look at SAP ERP and Oracle JD Edwards EnterpriseOne as potential solutions. But how do you properly compare them against your company's special needs? The answer may lie in the responses JD Edwards customers gave as to why they selected EnterpriseOne over SAP. In the white paper Anatomy of a Decision: SAP versus Oracle JD Edwards EnterpriseOne *, you'll learn about the cost, flexibility, functionality, and complexity considerations that eventually won companies over to EnterpriseOne. And how Read More

Alternative Software Support and Maintenance Options


Smart companies are investigating all possible software support and maintenance (S&M) options. Alternative software S&M is not for all businesses, but it seems a logical option for technologically conservative (and savvy) companies that do not need all the available upgrades.

sap support model  Support Cente r for SAP R/3 support providers to assist them in supporting SAP R/3 applications running on Oracle databases. SYSTIME, a Certified Advantage Partner in the Oracle PartnerNetwork ( OPN ), and a global business solutions provider delivering high-quality, reliable software services for the past [thirty] years, has been selected to provide SAP R/3 support for customers running on Oracle Databases . These support services and solutions range from basic help desk to comprehensive support, Read More

Hanging on the Telephone: Antivirus Cold-calling Support Scams


Service support scammers rely on the naiveté of their victims in order to persuade them to grant access to their computers and credit card details. There’s very little a security company can do directly to prevent this activity, apart from keeping its own software up to date so as to detect malware and block as many threats as possible. Read this white paper to find out about different types of scams that threaten your data security.

sap support model  on the Telephone: Antivirus Cold-calling Support Scams Service support scammers rely on the naiveté of their victims in order to persuade them to grant access to their computers and credit card details. There’s very little a security company can do directly to prevent this activity, apart from keeping its own software up to date so as to detect malware and block as many threats as possible. Read this white paper to find out about different types of scams that threaten your data security. BEGINLYX Read More

SAP Business Suite, Powered by SAP HANA: Delivering Real-time Business Value


Becoming a real-time business requires managing daily business transactions of your core business processes in real time, and capturing data from new sources like social media or mobile apps. And you need to be able to analyze all this data. Ultimately, it requires people to be able to access real-time information on any device for immediate action. Read this white paper to learn about an in-memory platform and how it can you help create new business value.

sap support model  Business Suite, Powered by SAP HANA: Delivering Real-time Business Value Becoming a real-time business requires managing daily business transactions of your core business processes in real time, and capturing data from new sources like social media or mobile apps. And you need to be able to analyze all this data. Ultimately, it requires people to be able to access real-time information on any device for immediate action. Read this white paper to learn about an in-memory platform and how it can you help Read More

SAP Launches Enterprise Performance Management OnDemand


SAP has just announced the availability of SAP EPM OnDemand, SAP’s Business Performance offering in the cloud. Launched during the ASUG SAP BusinessObjects User Conference, this new solution will deliver specific enterprise functionality for capital and project planning, real-time profit and loss analysis, as well as expense analysis. SAP will keep expanding EPM OnDemand by adding more specific

sap support model  Enterprise Performance Management OnDemand SAP has just announced the availability of SAP EPM OnDemand , SAP’s Business Performance offering in the cloud . Launched during the ASUG SAP BusinessObjects User Conference, this new solution will deliver specific enterprise functionality for capital and project planning, real-time profit and loss analysis, as well as expense analysis. SAP will keep expanding EPM OnDemand by adding more specific functionality and is designed to complement other SAP solutions, Read More

SAP HANA Demystified


What is SAP HANA? And how does it work? Download this primer on SAP HANA to get clear answers to these and other questions.

sap support model  HANA Demystified What is SAP HANA? And how does it work? Download this primer on SAP HANA to get clear answers to these and other questions. Read More

Real-time Performance: SAP Business Suite Running on SAP Sybase Adaptive Server Enterprise


A database platform built with real-time requirements in mind can help your company improve overall data management capabilities and achieve efficiencies in application cost, responsiveness, and reliability while setting the stage for future growth. This paper presents a compelling case for choosing an optimized relational database management system (RDBMS) for your transactional applications, and discusses how to quickly migrate to a new database with minimal disruption and cost.

sap support model  time Performance: SAP Business Suite Running on SAP Sybase Adaptive Server Enterprise A database platform built with real-time requirements in mind can help your company improve overall data management capabilities and achieve efficiencies in application cost, responsiveness, and reliability while setting the stage for future growth. This paper presents a compelling case for choosing an optimized relational database management system (RDBMS) for your transactional applications, and discusses how to qui Read More