Through the PeopleSoft acquisition, Oracle hereby gains a new customer base, increased market share, expertise, immediate recurring revenue sources, and new and overlapping products. However, keeping PeopleSoft's customers will take a great deal of diplomatic customer management and savvy engineering.
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human resource (HR) and human capital management (HCM); customer relationship management (CRM) and call center management; supplier relationship management (SRM); and in some areas of enterprise performance management (EPM). In addition to Oracle's strongholds in financial services, (such as retail banking), media, or high-tech manufacturing within larger enterprises, PeopleSoft has also been adept at selling to federal, state, and local governments; telecommunications; healthcare; financial and