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The Lexicon of CRM - Part 1: From A to I
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most

h part 7  windows, and multiple fonts. H - I   Horizontal Applications - Applications that include functionality across corporate disciplines, such as Sales, Marketing, or Service. IM - Instant Messaging. The ability for two or more users who are online to communicate via text in real time on their computers. Inference Engine - A problem resolution engine that prompts the user to answer questions about the problem that they have, and based on the answers, will ask additional questions or make recommendations Read More...
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Tools exist to support software testing at all stages of a project. Some vendors offer an integrated suite that will support testing and development throughout a project's life, from gatheri...
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Documents related to » h part 7


Federal Procurement Essentials: Sealed Bidding
Selling to the government can bring new life to contract winners, particularly small and medium businesses. In fact, organizations that understand and leverage

h part 7  G. Contract administration data H. Special contract requirements Part II - Contract Clauses I. Contract clauses Part III - List of Documents, Exhibits, and Other Attachments J. List of documents, exhibits, and other attachments Part IV - Representations and Instructions K. Representations and certifications L. Instructions, conditions, and notices to bidders M. Evaluation factors for award Nevertheless, when some flexibility is necessary, feasible, and authorized (FAR 16.203), a simplified contract Read More...
Getting Strategic Planning and Financial Planning in the Same Bailiwick
To provide useful financial insight on projects, financial managers need to think about business strategy more like a series of options than a single projected

h part 7  Enterprise Technical Architecture Staging H L Invest Now Technical Architecture viewed as critical input to determining the sequencing of IT investments and make/buy/lease decisions. 2 90-day Product Demo Growth H L Invest Now This pilot, designed to demonstrate synergies between proprietary technologies, will be used to sell clients on the potential of the product platform. 3 Define Product Solution Modules Flexibility H M Maybe Now This move to modular product design, away from custom development, Read More...
A Retail Sourcing Suite Built on Experience
Eqos's mission is to become the leading provider of global sourcing and supplier management solutions for the retail supply chain worldwide. Today, Eqos

h part 7  engagement-based experiences discussed in the previous part of this series (please see One Vendor's Quest to Garner a Global Sourcing Ecosystem ) were parlayed into the 2006 launch of Eqos 3.0 and the more recent launch of Eqos 4.0 in May 2007. Eqos's Web-based applications help retailers streamline and scale their sourcing operations by allowing every member in the supply chain—whether located in Boston (US), Pretoria (South Africa), or Beijing (China)—to collaborate online and access the most Read More...
How Do You Categorize Notebooks?
The notebook computer market has become one of the remaining battlegrounds for computer manufacturers. Our purpose here is to define the notebook market

h part 7  Mobile General-Purpose Low-End Reliability H H M M Feature set H M M M Price M M H H Performance H M M L Weight M H M M Battery life M H L L Ergonomics H M M L Warranty & Support H H M H Size/thickness M H M L As can be seen, there is overlap as to which factors are important in adjacent classes. We do not expect this overlap to disappear anytime soon. What Do You Get? Now that we have discussed the segments and some of the features, we need to understand what we can expect to get when we buy a machine Read More...
Infor ION-izes its Open SOA Strategy - Part 2
Part 1 of this blog series started by analyzing a certain change of the guard and a related product strategy shift at Infor. Two late June 2010 news

h part 7  the cornerstone of Infor’s hybrid cloud-to-on-premises software integration strategy. The collaboration business network part of ION will be enabling enterprises to conduct business transactions internally or externally, across both on-premises and cloud applications. The idea is to provide out-of-the-box enablement for Infor cloud-based applications as well as a bridge to third-party  cloud computing  solutions. Rapid configuration of new cloud-based services will be achieved via Microsoft ’s Read More...
Global Trade Hits Home at MegaResistCap-Part IV: Blinded Me with Science
At the end of part III of this series, the software selection team at MegaResistCap had turned in their software selection votes to the company’s executive

h part 7  Trade Hits Home at MegaResistCap-Part IV: Blinded Me with Science At the end of part III of this series, the software selection team at MegaResistCap had turned in their software selection votes to the company’s executive operating committee. Jim, director of information technology (IT), was anxiously awaiting the voting result, which was now being announced by Francois, the company’s chief legal counsel. Francois wasn’t one to mince words, and got right to the point: “It is with great Read More...
The Power of Knowledge -- Knowledge is Power (Part 2)
Part 1 of this blog series introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service

h part 7  Power of Knowledge -- Knowledge is Power (Part 2) Part 1 of this blog series introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service management (SSM) suite . One such broad SSM suite has been offered by Servigistics . Servigistics’ Service Knowledge Management (SKM) solution, the newest module within Servigistics SSM , is designed to meet the requirements of the technical service organizations that manage complex problem Read More...
Curbing MESsy Shop Floor State of Affairs - Part II
Part I of this blog series expanded on some of TEC's earlier articles about companies' need for better links between the plant (

h part 7  MESsy Shop Floor State of Affairs - Part II Part I of this blog series expanded on some of TEC 's earlier articles about companies' need for better links between the plant ( blue collar trenches ) and the enterprise ( white collar ivory tower ). It also pointed out the difficulties in achieving this idea. An obvious solution would be a tightly integrated enterprise resource planning (ERP) and manufacturing execution system (MES) package that would help manufacturers close the gap between the shop Read More...
Do You Want Your App to Talk Back to You (as a Chatterbox)? - Part 2
In Part 1 of this blog series I admitted to being a late adopter of a sort, in part for not immediately jumping onto the social media bandwagon. In particular

h part 7  to You (as a Chatterbox)? - Part 2 In Part 1 of this blog series I admitted to being a late adopter of a sort , in part for not immediately jumping onto the  social media  bandwagon. In particular, my initial reaction to  Salesforce Chatter (a.k.a. Collaboration Cloud )  was tepid. To be frank, Marc Benioff, salesforce.com ’s flamboyant and engaging CEO, gave an atypically incoherent and dry keynote speech when he  introduced Chatter at the Dreamforce 2009 conference . However, a few months have Read More...
Bonitasoft, Part 2: Interview with Marketing VP Mac McConnell
Part 1 offered some background on Bonitasoft, provider of open source business process management (BPM) software, and highlighted its approach of targeting

h part 7  Part 2: Interview with Marketing VP Mac McConnell Part 1 offered some background on Bonitasoft, provider of open source business process management (BPM) software, and highlighted its approach of targeting process owners. To further flesh out Bonitasoft’s value prop, we recently talked to Mac McConnell, Bonitasoft’s vice president of marketing. He is responsible for all aspects of global marketing, including brand awareness, communications, demand and lead generation, and go-to-market Read More...
The Wizardry of Business Process Management - Part 4
Part 1 of this blog series started a lengthy discussion about the value proposition and parts-and-parcels of business process management (BPM), with an ensuing

h part 7  being at the very heart of BPM (remember the Tin Man from Part 2 ?). Thus, Pega’s software architecture  is layered, model-driven , and standards-based to leverage (fit into) existing IT investments. The product supports typical application programming interfaces (APIs ), including extensible markup language (XML ) and electronic data interchange (EDI ) adapters, but in most implementations, integrations to both legacy and SOA-based systems require no coding, using the standard integration forms to Read More...
Lean Manufacturing: Part 1
With all the discussion, books, Web sites, and other materials on the topic of lean manufacturing, it's hard to know which resources are credible@much less

h part 7  of lean manufacturing, it's hard to know which resources are credible—much less understand the mounds of information. The first part of this series breaks down the definition of lean manufacturing into easy-to-digest concepts and shares the real-life example of a supplier of remanufactured solvents that is working toward the goal of lean. Get tips on how to determine what you need in your production operation and why. Read More...
PLM (Vendors) and Lean Product Development-Part 4: PTC
If you have followed my previous posts of this blog series (Part 1, Part 2, and Part 3), I guess you may have an idea about who will be the third vendor I’m

h part 7  4: PTC If you have followed my previous posts of this blog series ( Part 1 , Part 2 , and Part 3 ), I guess you may have an idea about who will be the third vendor I’m going to discuss concerning the relevance between its product lifecycle management (PLM) offerings and the lean product development (LPD) concept. Yes, it is PTC . Like Dassault Systèmes and Siemens PLM Software , PTC is also located in the CAD-PLM camp (read this article if you want to know more about how I categorized major PLM Read More...

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