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The Lexicon of CRM - Part 1: From A to I
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most

h part 3  windows, and multiple fonts. H - I   Horizontal Applications - Applications that include functionality across corporate disciplines, such as Sales, Marketing, or Service. IM - Instant Messaging. The ability for two or more users who are online to communicate via text in real time on their computers. Inference Engine - A problem resolution engine that prompts the user to answer questions about the problem that they have, and based on the answers, will ask additional questions or make recommendations Read More
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Tools exist to support software testing at all stages of a project. Some vendors offer an integrated suite that will support testing and development throughout a project's life, from gatheri...
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Documents related to » h part 3


JDA Portfolio: For the Retail Industry Part One: Event Summary
From how to price and promote products to how to optimize profits, JDA Portfolio tries to create that perfect

h part 3  Portfolio: For the Retail Industry Part One: Event Summary Event Summary JDA Software Group Inc . (NASDAQ: JDAS) is a prominent global provider of integrated software and professional services for the retail demand chain with over 4,600 customers and 33 offices spanning every major global market to service customers in over 60 nations. JDA believes its has a global sales and delivery infrastructure. Namely, the vendor markets its products and services almost exclusively through its direct sales force, Read More
Increasing the Value of Your Enterprise Through Improved Supply Chain Decisions Part 2: Financial Metrics
If the key financial metrics for creating corporate value relate to costs, capital charges and consumption, and profitability, then the corporate capabilities

h part 3  Metrics Matrix 5 Click here to view larger image This concludes Part Two of a three-part article. Part One discussed the Supply Chain in terms of corporate objectives. Part Three will cover how Supply Chain Decisions Create Supply Chain Capabilities. 4 Crosby, Philip B., Quality is Free: The Art of Making Quality Certain, (McGraw-Hill, 1979) Juran, Joseph, M., Juran on Leadership for Quality, (Free Press, 1988) Deming, W. Edwards, Out of the Crisis, (Massachusetts Institute of Technology, Center for Read More
How Do You Categorize Servers?
The term 'PC Server' encompasses a wide range of computing hardware features and functionality. So, how can the entire range be subdivided into more manageable

h part 3  Performance/ Power H M M H H H High Reliability L-M M M M-H H H Price H H H M M M TCO H H H H M M Flexibility L L M M H H Service/ Support L M M M H H   Features Multiple CPUs (qty.) L L L M H H Storage (internal) L M H H H M redundancy L L M M H H      Fans L L L M H H      Power M L M H H H      NICs M L L M H H Hot Swap/ Maintainability L L-M M M H H      Fans L L  M M H H      Drives M-H M M H H H      Power L L M M H H   How to Interpret Table 1 Correlation Read More
It Takes More Than a Fast CPU to Rule the Web
Compaq Computer Corporation, desperate to get some kind of high-end UNIX benefit from its ill-conceived acquisition of Digital Equipment Corp., has announced

h part 3  First, a disclaimer: we have always been of two minds regarding the former Digital Equipment Corporation (now part of Compaq) and its products. On the one hand, they had excellent technology and high quality, robust products. On the other hand, they couldn't market their way out of a wet paper bag . It is the latter problem that makes us a little peevish. Alpha loyalists and especially those who need/want Big Iron have been waiting a long time for Wildfire. Compaq talks about Wildfire becoming a major Read More
It’s About Process (or the Ability to be Responsive) -- Part IV
Part III of this blog series introduced Webcom ResponsAbility, the on-demand workflow automation and business process management (BPM) solution. Anyone

h part 3  About Process (or the Ability to be Responsive) -- Part IV Part III of this blog series introduced Webcom ResponsAbility , the on-demand workflow automation and business process management (BPM) solution. Anyone interested can take the product for a free trial test drive here . Other Real Life ResponsAbility Use Examples In addition to the examples described in Part III , another example of the ResponsAbility software in use can be found in Grayhill, Inc. an electronics manufacturer from Lagrange, Il Read More
The Intelligence of Social Media (Part 2)
In the first part of this blog, I mentioned that sentiment analysis measures the polarity of opinion—positive, negative, or neutral—regarding a subject, a

h part 3  Intelligence of Social Media (Part 2) In the first part of this blog, I mentioned that sentiment analysis measures the polarity of opinion—positive, negative, or neutral—regarding a subject, a product, a service, etc. Two main approaches can be used to perform sentiment analysis or text mining : a knowledge-based approach, which uses linguistic models to classify sentiments; and a learning-based approach, which uses machine learning techniques to classify text. The concept of sentiment analysis Read More
Financial Forecasting and Planning Summit, London UK, June 2-3, 2011
Financial Forecasting and Planning Summit, London UK, June 2-3, 2011. If you're interested in learning about the latest innovations in financial pl...

h part 3  interested in learning about the latest innovations in financial planning and business forecasting from some of world's leading experts, the Financial Forecasting and Planning Summit is for you! At this two-day summit of forward-thinking business and financial leaders, you'll learn how to: engage senior leadership around financial forecasts and reviews use the financial forecast as a vehicle to drive accountability for results optimize the role of financial forecasting and planning in your company Read More
Exploring Epicor Productivity Pyramid - Part 2
Part 1 of this blog series introduced Epicor Software Corporation’s set of tools called the Epicor Productivity Pyramid. The Pyramid enables one of Epicor’s

h part 3  Thus, one can see how these three productivity tools, while quite useful as standalone products, can be even more powerful when used in combination. As said in Part 1, all three of the Productivity Pyramid solutions were architected as what Epicor calls “extend” components . That is, these tools were created to enhance the value of Epicor customers’ existing investments in ERP systems. Therefore, the current Version 9.x of Epicor Productivity Pyramid actually works with the following Epicor Read More
Product Life Cycle Management (PLM) in Process Part 2 Process PLM Motivation
This part of the series on Product Life Cycle Management in Process explores the business motivations by review business strategies.

h part 3  In Part One of this series, we discussed Product Life Cycle Management as a proven concept in the discrete industries and as a growing concept in process. In this part, we explore the business motivations for PLM in process enterprises by reviewing business strategies. In part three, we will look at requirements for Process PLM decisions. The business strategies reviewed are: Accelerating Time-to-Market Increasing the success rate of new products Increasing the profitability of products Increasing return Read More
Some Belated Insights from, well, Deltek Insight 2010 - Part 2
Part 1 of this blog series started with me lamenting my inability to attend the Deltek Insight 2010 conference. However, I recently had an in-depth post-event

h part 3  Belated Insights from, well, Deltek Insight 2010 - Part 2 Part 1 of this blog series  started with me lamenting my inability to attend the Deltek Insight 2010 conference. However, I recently had an in-depth post-event recap instead with Deltek’s in-the-know staff members. What then followed in Part 1 were descriptions of the major developments that transpired at Deltek Insight 2010 in terms of already released products and those that were only sneak previewed (but will be released down the track ). Read More
It’s About Process (or the Ability to be Responsive) -- Part III
Part II of this blog series continued the introduction of the concepts of workflow automation and business process management (BPM). It also zoomed in on

h part 3  About Process (or the Ability to be Responsive) -- Part III Part II of this blog series continued the introduction of the concepts of workflow automation and business process management (BPM). It also zoomed in on similarities and subtle differences between the two related software categories. Finally, the idea of on-demand workflow and/or BPM solutions was introduced. To that end, W ebcom Inc.  has leveraged its vast expertise earned while addressing many complex sales quote-to-order (Q2O) Read More
FRx Poised To Permeate Many More General Ledgers Part One: Executive Summary
FRx Software Corporation, a Microsoft company and a part of Microsoft Business Solutions, might be the best example of Microsoft’s coopetitiveness.

h part 3  XBRL. The user can, however, access data from Forecaster with FRx (using the DirectLink capability) and tag Forecaster data with XBRL tags in FRx. This concludes Part One of a four-part note. Parts Two and Three will discuss the market impact and vendor challenges. Part Four will cover competitors and make user recommendations. Read More
Frankie Does ERP, Part 1
[Editor’s note: Frank is not a composite character. He is a real person, employed at a real company. I’ve changed certain identifying particulars at his request

h part 3  is not a composite character. He is a real person, employed at a real company. I’ve changed certain identifying particulars at his request. This interactive series, created and published with his permission, is an exercise in what-if analysis based on interviews I am currently conducting with him. You may find Frank’s use of language a little colorful. I have toned it down. It's still colorful.] * My name is Frank. I’m a mid-level manager for a manufacturer of scrotchets here in Greenfields, US Read More

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