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The Lexicon of CRM - Part 1: From A to I
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most

g part 1  other means. F - G   Fail over Capability - The ability for a server, when it fails, to fail over to a machine that is running in parallel and provide seamless, non-stop processing for users. FAQs - Frequently Asked Questions . A list of questions that are repetitively asked of Customer Support Representatives. If a user views the FAQ list, they will find answers to the most commonly asked questions, saving the Support organization time and effort in handling repeat questions or problems. FFA - Field Read More
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » g part 1


Job Scheduling Maze in Distributed IT Landscapes - Part 1
We certainly learn new things every day, and sometimes out of pure serendipity. Namely, when I was recently asked by one of my industry contacts (working for a

g part 1  Scheduling Maze in Distributed IT Landscapes - Part 1 We certainly learn new things every day, and sometimes out of pure serendipity. Namely, when I was recently asked by one of my industry contacts (working for a PR agency) whether I would like to have a briefing with and about his client, whose name included the word batch as a part, I agreed, thinking it was a process enterprise resource planning (ERP) vendor or maybe a manufacturing execution system (MES) vendor. To my chagrin, as soon as the Read More
Filling the Holes and Breaking Down Artificial Walls in a Process PLM Solution Set - Part 1
The product lifecycle management (PLM) software market for process industries (food @ beverage, life sciences, chemicals, paints, consumer products, etc.) is

g part 1  the Holes and Breaking Down Artificial Walls in a Process PLM Solution Set - Part 1 The  product lifecycle management (PLM)  software market for  process industries (food & beverage, life sciences, chemicals, paints, consumer products, etc.)  is serviced by a plethora of solution providers, but it hasn’t been well-defined as compared to its counterparts in the  discrete manufacturing  and  fashion (apparel) industry  segments. Indeed, the Process PLM solution market is a mosaic of speciali Read More
Partner-Friendly Oracle Update - Part 2
Part 1 of this blog series outlined Oracle’s recent (and seemingly genuine) change of heart and approach towards partnering. The analysis then moved into Oracle

g part 1  Oracle Application Server 10 g Standard Edition (US$230 per user, with a minimum 10-user requirement) Oracle Business Intelligence (BI) Standard Edition One (US$1,200 per user, with a minimum 5-user requirement) Oracle Weblogic Server 10g Standard Edition (US$200 per user, with a minimum 10-user requirement) Oracle Universal Content Management (UCM) Standard Edition (US$1,200 per user, with a minimum 10-user requirement) Oracle Document Capture (US$7,000 per processor) Oracle Internet Developer Suite Read More
Grape Escape 2010: Of Cloud & Angels, Fun & Games, and “In Vino Veritas” - Part 1
Every June over past several years, after the high season for traveling to major vendor events subsides, and before everyone takes their summer vacations, a

g part 1  and certification fees. FinancialForce’s g eneral ledger (G/L)  and  accounts payable (A/P)  features rounded out the functionality Wi-Fi Alliance needed to make a substantial upgrade to its processes. The firm also really liked the data dimension capabilities that allow it to track expenditures for tax and  fund accounting . In November 2009, the membership group was able to get an early start on its 2010 drive and generate membership invoices directly from the opportunities used to identify Read More
It's the Aftermarket Service, Stupid! (Part II)
Part I of this blog topic introduced MCA Solutions and its flagship Service Planning Optimization (SPO) solution for planning and optimizing spare parts

g part 1  solution (confused yet?), is about generation of recommended orders (purchase orders, repair orders, allocation & transship orders, etc.) to ensure the user orders the right things to meet the service levels defined in the startegic plan.  MCA SBD does what-if scenarios planning for various network situations - e.g. network design impacts, impacts of different service level agreements (SLA's), impact of tradeoffs between part reliability and inventory stocking levels, etc. Finally, MCA Solutions is a Read More
Agilisys Continues Agilely Post-SCT Part 2: Market Impact
Agilisys is also leveraging its former parent's pedigree on professional services and outsourcing, the 'Concept to Customer' and 'Early Upgrade Program' being

g part 1  Continues Agilely Post-SCT Part 2: Market Impact Market Impact As Agilisys might have changed its name and owners but never its nature, it has been executing the strategy it espoused at the time when the spin-off was announced. The new independent company has benefited from having control of its own financial and product development destiny, being able to make decisions based upon its own needs and objectives rather than being a small part of the much larger and consequently more rigid entity's Read More
UCN inContact Selected as the First Hosted System to Support a Statewide 2-1-1 Intelligent Call Handling Platform
Washington Information Network 2-1-1 (WIN 211), was the non-profit organization tasked with implementing an integrated call center solution in the State of

g part 1  Support a Statewide 2-1-1 Intelligent Call Handling Platform Washington Information Network 2-1-1 (WIN 211), was the non-profit organization tasked with implementing an integrated call center solution in the State of Washington (US). WIN 211’s challenge was to define system requirements, and select a vendor that could interconnect eight call centers into a single, cohesive information service system. For a solution, it turned to UCN inContact. Read More
Deltek's Second Bite at the IPO Cherry (Part IV)
Part III of this blog series analyzed the relatively recently launched Deltek Vision 5 [evaluate this product] and Deltek Costpoint 6 [evaluate this product

g part 1  The debate will thus go on whether Deltek's conservative marketing approach was the right one over the past three years or so. This would be the result of a product-centric marketing strategy that is more concerned with project-oriented feature/functionality, without an apparent enlightenment to evolve the original project-centric messaging that was described in Part I of this blog series . Every vendor must reinvent itself into something new/interesting every few years at a minimum. Deltek's continual Read More
EAM Versus CMMS: What's Right for Your Company? Part One
As companies continue to look for more areas from which to squeeze out revenues and reduce expenses, enterprise asset management (EAM) and computerized

g part 1  Versus CMMS: What's Right for Your Company? Part One Introduction Enterprise asset management (EAM) software and computerized maintenance management systems (CMMS) continue to grab headlines as a realistic way to reduce expenses and increase revenues. For one, maintaining an adequate level of repair and service parts inventory based on forecasted equipment usage can prevent already limited funds from being over-allocated just to achieve a false sense of security. Also, an effective preventive Read More
What Makes a Good White Paper Good... (part three)
Here is the third point in a series that looks at the key features to consider when writing an IT white paper... so that you not only get your reader's interest

g part 1  that you not only get your reader's interest, but keep it. Are you part of the problem or part of the solution? Identifying a problem isn’t enough, no matter how much affinity is established with the reader (see previous post and Michael Stelzner's site ). The proposed solution must be both practical and clearly stated. If the solution that ostensibly addresses the egregious problem is utterly incomprehensible due to stratum after stratum of obfuscating and argot-laden cant, the reader is left high Read More
6 Immediate Business Improvements Offered by an Online SRM System: Part 3: Other Points to Consider
Maintaining an effective supply chain is clearly an integral part of a manufacturing company’s livelihood. Using Web-enabled tools, the enterprise is able to

g part 1  points to consider when choosing an online SRM system are: Customization Financial Commitment Speed of Implementation Ability to Integrate with Existing ERP Security This is Part Three of a three-part article. Part One presented the supplier relationship activities. Part Two presented the six immediate business improvements provided by an online SRM system. Customization Each enterprise conducts its purchasing practices and manages its supplier relationships in different ways. For this reason, it is Read More
Integrated Security: A New Network Approach Part Two: The Shift Toward Integration
This part describes the key elements and benefits of an integrated security solution in comparison to current security solutions.

g part 1  Security: A New Network Approach Part Two: The Shift Toward Integration Integrated Security: A New Network Approach Part Two: The Shift Toward Integration Featured Author - Eric Winsborrow - December 10, 2002 The Shift Toward Integration According to Computer Economics, the worldwide financial impact of malicious code was $13.2 Billion in 2001 alone. With nearly 400 computer security vendors offering solutions spanning the spectrum from antivirus to firewalls, content filtering to intrusion Read More
What's in a name? or Enterprise systems' reincarnations (Part II)
While the Part I of this topic focused on Consona Corporation (former M2M Holdings), this time the discussion continues with the recently minted Solarsoft

g part 1  Consona Corporation (former M2M Holdings ), this time the discussion continues with the recently minted Solarsoft entity, privately owned by Marlin Equity Partners. True, in Part I, besides Infor , I could have also mentioned as old news the renaming of Verticent ERP Plus (formerly PowerCerv [ evaluate this product ]) as part of the ASA International parent and SoftBrands (formerly Fourth Shift and AremisSoft ), but these companies have not that candidly professed their appetite for more acquisitions. In Read More
The Magic Behind Planning and Executing (Optimal) Service Supply Chains - Part 1
The recent three-part series entitled “Navigating Between Service Management Scylla @ Charybdis” analyzed the phenomenon of service economy, or the

g part 1  distribution) or how to get the right person with the right part and knowledge at exactly the right time to solve a particular customer’s need. And all that perfect response has to repeatedly and continually happen for almost every customer while maintaining a financially viable service business. Every service business is ultimately measured by its performance on the day of service, and ensuring that the company has the right resources in the right places at the right times is critical. But the Read More

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