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The Lexicon of CRM - Part 1: From A to I
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most

f part 1  or some other means. F - G   Fail over Capability - The ability for a server, when it fails, to fail over to a machine that is running in parallel and provide seamless, non-stop processing for users. FAQs - Frequently Asked Questions . A list of questions that are repetitively asked of Customer Support Representatives. If a user views the FAQ list, they will find answers to the most commonly asked questions, saving the Support organization time and effort in handling repeat questions or problems. FFA - Read More

Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » f part 1


A Tale of a Few Good SCM Players - Part 2
Part 1 of this blog post series followed the progress of Manhattan Associates from its inception in 1990 throughout the mid-2000s. During this time, Manhattan

f part 1  Tale of a Few Good SCM Players - Part 2 Part 1 of this blog post series followed the progress  of  Manhattan Associates  from its inception in 1990 throughout the mid-2000s. During this time, Manhattan Associates was the epitome of an immaculate  supply chain management (SCM ) software company in terms of market share, growth, profitability, and its products’ capabilities. Indeed, the company was the industry standard for the supply chain execution (SCE) space and the envy of competitors. But la Read More
Curbing MESsy Shop Floor State of Affairs - Part III
Part II of this blog series expanded on some of TEC's earlier articles about companies' need for better links between the plant floor and the enterprise offices

f part 1  MESsy Shop Floor State of Affairs - Part III Part II of this blog series expanded on some of TEC 's earlier articles about companies' need for better links between the plant floor and the enterprise offices. It also pointed out the difficulties in achieving this noble idea, and gave examples of some vendors with success in providing integrated enterprise resource planning (ERP) and manufacturing execution system (MES) solutions. Another chronic problem is how to foster plant workers’ acceptance Read More
BigMachines: Getting Bigger and Better - Part II
Part I of this blog post series talked about my encounter with BigMachines, a provider of slick software-as-a-service (SaaS) configure, price, and quote (CPQ

f part 1  Last but not least, f rom May 2009 BigMachines has been offering its quoting and configuration platform for Microsoft Dynamics CRM  with the first joint customer onboard. The vendor has dedicated personnel for all the “big three” CRM providers, which is unmatched by its competitors at this stage. Compared to most of its competitors, BigMachines also has superior global resources with reputed services, support, and high-performance operations. Its infrastructure is hosted at  NaviSite  and  Savvis Read More
Not Yet Sold on SaaS ERP in Manufacturing? Take a Hard Look at Plex Online - Part 1
The software as a service (SaaS) model is now mainstream in many functional areas of business, quite outperforming its on-premise counterpart in this tough

f part 1  compounded knowledge) philosophy of f ree and open source software (FOSS) , but without being free of charge. Namely, Plex claims to not have the  overhead cost  of internal product managers per se , since a vast majority of the new features are driven by online requests from customers. When a customer asks for some feature, Plex first checks whether there is something similar already available (perhaps called differently, but doing the same function). If not, than that customer pays some affordable fe Read More
Selecting PLM Software Solutions Part 2 - Problem Overview
Past experience shows us that the vast majority of enterprise technology evaluations run over time and budget, and once selected, the majority of the

f part 1  PLM Software Solutions Part 2 - Problem Overview Executive Summary Past experience shows us that the vast majority of enterprise technology evaluations run over time and budget, and once selected, the majority of the implementations fail to meet functional, return on investment (ROI) and total cost of ownership (TCO) expectations. Many companies have consequently been stuck with under-performing software products and dejected users, and are still unable to gauge their system to determine how far Read More
What Makes a Good White Paper Good... (part three)
Here is the third point in a series that looks at the key features to consider when writing an IT white paper... so that you not only get your reader's interest

f part 1  looks at the key features to consider when writing an IT white paper... so that you not only get your reader's interest, but keep it. Are you part of the problem or part of the solution? Identifying a problem isn’t enough, no matter how much affinity is established with the reader (see previous post and Michael Stelzner's site ). The proposed solution must be both practical and clearly stated. If the solution that ostensibly addresses the egregious problem is utterly incomprehensible due to stratum Read More
Social ERP Emerges, Transforms the Way People Work (Part 2)
In part one of this series, we looked at how and why social media capabilities are impacting enterprise resource planning (ERP) solutions. We looked at the

f part 1  ERP Emerges, Transforms the Way People Work (Part 2)  In part one of this series , we looked at how and why social media capabilities are impacting enterprise resource planning (ERP) solutions. We looked at the benefits of social media in ERP, social capabilities and features, and also pointed out that user adoption and corporate governance must be considered when rolling out these tools. This second post provides an in-depth look at the different approaches major ERP vendors have taken to Read More
Compaq's High-End Wintel-based Rack Servers - Working Hard to Stay #1
Compaq Computer Corporation, the #1 volume manufacturer of PC Servers, both US and worldwide, is fighting a strong challenge by Dell Computer. This note assess

f part 1  Description Compaq's high-end Intel (four CPU) rackmount servers, the ProLiant 5500R , 6400R, and 6500R, are generally used for larger installations, such as data centers/warehouses, and by large companies wanting to minimize the floor space their computers use. Rackmount servers provide the ability to put a large number of CPUs in a small footprint, or to combine CPUs with a large number of peripherals (usually disk drive subsystems). These compete primarily in the enterprise computing market space. Read More
Can ERP Speak PLM? Part Two: Examples and Recommendations
Product Lifecycle Management (PLM) solutions have to work with many other systems, not just ERP, so integration is not a new issue for PLM vendors. Most PLM

f part 1  geographical or organizational boundaries. For commercial or regulatory reasons, it is common to have alternative part requirements in certain geographies or for certain commercial entities. Without strong conceptual alignment in how alternates are defined between the product design and the production order, and therefore the PLM and ERP systems, material planning to accommodate multiple substitutions and approved supplier lists would be cumbersome if not impossible. If both systems don't understand alter Read More
Cloud Assets: A Guide for SMBs-Part 3
Cloud computing is allowing small to medium businesses (SMBs) to gain access to premium enterprise solutions without the traditional price tag of hardware and

f part 1  Assets: A Guide for SMBs-Part 3 This is the final installment on cloud assets designed to help small to medium businesses (SMBs) looking to incorporate cloud services into their information technology (IT) infrastructure. The two previous entries in this trilogy were about the basics of cloud computing and the procurement of cloud services, which gave you the necessary tools to initiate, broker, and implement a cloud solution to support your business. Now let’s close the loop by formulating a Read More
Up Close and Personal: Martin Schneider, Senior Director of Communications at SugarCRM-Part 2
In part one of my interview with Martin Schneider, Senior Director of Communications at SugarCRM, we discussed the history of SugarCRM and the open source

f part 1  continued… The third and final part will cover the cloud, or software as a service (SaaS), compliance for CRM, and integration of SugarCRM with other systems. Read More
SaaSy Discussions (Part Ia)
Part I of this blog post introduced the common software deployment models and Consona CRM's approach in that regard. To the end of enabling Total Customer

f part 1  individual or group appointments from Outlook to companies, individuals or incidents in Onyx. Users can view and work with the Outlook Calendar directly in the Onyx UI. Although not an intrinsic part of Onyx Adaptive CRM , Outlook is seamlessly integrated with Onyx Employee Portal (OEP) , which compares to typical weaker synchronization approaches in the CRM market. It goes without saying that the broad functional and flexible footprint described above currently lends itself well to either the on-premise Read More
Smaller Vendors Can Still Provide Relevant Business Systems Part Five: Challenges and User Recommendations
Having to deliver a number of functionalities through third-party solutions, which are natively offered by many larger competitors, may deter some interface

f part 1  of demonstrating their acumen for part and component traceability, WBS, project management, earned value reporting, MRO, and engineering revision-intensive environments. In other words, Relevant should fare well in the contest whereby multiple vendors would demonstrate how their solutions would manage all aspects of complex projects, deliver on-time and on-budget, generate early warning of project problems (e.g., exceeded estimate's time and cost), manage cash flow, provide confidence in estimates, shorte Read More
Lean Manufacturing: Part Two
Part One of the

f part 1  Manufacturing: Part Two Part One of the Lean Manufacturing series looked at manufacturing wastes, lean principles, and the benefits of lean manufacturing. Here, in Part Two, you'll be taken through the action stage of lean practices: implementing lean. Understand the 5S program toward implementing lean and begin laying the foundation of a discipline that is necessary for effective implementation of more complicated lean tools such as kanban. Read More

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