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Frankie Does ERP, Part 1
[Editor’s note: Frank is not a composite character. He is a real person, employed at a real company. I’ve changed certain identifying particulars at his request

c part 1  Frank is not a composite character. He is a real person, employed at a real company. I’ve changed certain identifying particulars at his request. This interactive series, created and published with his permission, is an exercise in what-if analysis based on interviews I am currently conducting with him. You may find Frank’s use of language a little colorful. I have toned it down. It's still colorful.] * My name is Frank. I’m a mid-level manager for a manufacturer of scrotchets here in Read More...
ERP for Services (Non-manufacturing)
A multinational consulting company specializing in industrial automation turned to TEC for help selecting an enterprise resource planning (ERP) solution to replace its legacy system—a patc...
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Documents related to » c part 1


Partner-friendly Oracle Update - Part 1
I certainly anticipated that the nearly 60 acquisitions by Oracle since 2005 would help the largest business software company in the world (with more than 320

c part 1  friendly Oracle Update - Part 1 I certainly anticipated that the  nearly 60 acquisitions by Oracle since 2005 would help the largest business software company in the world (with more than 320,000 customers in over 145 countries) continue to make even more money (e.g., via increasing cross-selling opportunities and by penetrating more markets) and deliver an array of reliable upper-range technology products. What I did not expect back then, though, was that Oracle would concurrently solve some Read More...
The Lexicon of CRM - Part 1: From A to I
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most

c part 1  to foster intelligent decision-making. C   Call Me Now - A web-based electronic Service (or eService ) feature which enables the customer to immediately request that a support representative call them over a POTS (Plain Old Telephone System) line for discussion. Channel - Short-hand for Sales Channel; represents other companies that aid a company in the sale, and often implementation, of its products. CIC - Customer Interaction Center . The term has supplanted the age-old term Customer Support Center. Read More...
Data Management and Business Performance: Part 1-Data
Research for one of my projects led me to ask both software vendors and customers about the factors most important to software users in the selection of a

c part 1  Management and Business Performance: Part 1-Data Research for one of my projects led me to ask both software vendors and customers about the factors most important to software users in the selection of a business intelligence (BI) solution. Two topics resounded: the use of BI tools to improve data management and business performance management. Consumers are continuously looking for innovative ways to move, store, and improve the quality of their data as well as to ways to capture the most valuable Read More...
Compliance Exposures in ERP Systems Part 1
This paper examines key issues for CFOs and CEOs in managing ERP systems in the new world of SOX, IFRS, Basle II. While most IT management attention seems to be

c part 1  Exposures in ERP Systems Part 1 Compliance Exposures in ERP Systems, Part 1 If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Founded in 2003, West Trax provides in-depth consulting services to large and mid-size national and international enterprises. Using its extensive subject matter expertise combined with proprietary tools and methodologies it aims to transform the value derived from clients? ERP investments. The company is Read More...
The Magic Behind Planning and Executing (Optimal) Service Supply Chains - Part 1
The recent three-part series entitled “Navigating Between Service Management Scylla @ Charybdis” analyzed the phenomenon of service economy, or the

c part 1  Executing (Optimal) Service Supply Chains - Part 1 The recent three-part series entitled “Navigating Between Service Management Scylla & Charybdis” analyzed the phenomenon of  service economy , or the increasing importance of the service sector  in industrialized economies. But while the vast  customer service  software market’s opportunity was examined there, the series also pointed out the treacherous complexity of planning and executing service supply chains. Compared to manufacturing and Read More...
Deltek's Second Bite at the IPO Cherry (Part III)
Part II of this blog series analyzed the relatively recently launched Deltek EPM suite, which came as a result of three focused acquisitions. It also analyzed

c part 1  Bite at the IPO Cherry (Part III) Part II of this blog series analyzed the relatively recently launched Deltek EPM suite, which came as a result of three focused acquisitions . It also analyzed the suite's resulting potential cross- and up-sell opportunities and its prospective additional revenue for Deltek in a standalone manner. However, Deltek has not been sitting still when it comes to continually enhancing its core products either. Deltek Vision 5 Series For example, the new Resource Planning module Read More...
Whose ROI is it Anyway? Part One: Introduction
With growing frequency, we hear business and IT managers asking a technology vendor to

c part 1  without that infrastructure. This concludes Part One of a two-part note. Part Two will continue the discussion. About the Author Dennis J. Crane is the President of Business Navigation Group. BNG assists clients as they chart a course and get underway with new initiatives—products, markets, partnerships, and entire businesses. Over the past twenty years, Mr. Crane has held executive positions in information services and software firms including GE, AOL, Bell & Howell, and SCT Corporation. He has also Read More...
Should Your Software Selection Process Have a Proof of Concept? Part Two: Advantages, Disadvantages, and Conclusion
A proof of concept (POC) should be completed as part of the selection process when the risk of project failure is comparatively high. Risk can be measured by

c part 1  Have a Proof of Concept? Part Two: Advantages, Disadvantages, and Conclusion Advantages and Disadvantages to the Client There are a number of advantages to the proof of concept (POC) for the client including Expectation synchronization with the vendor Improved ownership of the implementation process Identification of functional gaps or overselling Better understanding of investment required. More accurate scoping provides a better understanding of the investment required to complete the implementation. Read More...
IFS Continues Its Reinvention Through Pruning Part Two: Background, Challenges, and Response
IFS could be an object case of how a great product (in terms of functionality scope and technological foundation) and knowledgeable employees are only part of

c part 1  partnerships and alliances. This concludes Part Two of a three-part note. Part One presented the event summary. Part Three will discuss the market impact and make user recommendations. Read More...
SAP Keeps Traction On Some Tires Of Its Omni-Wheel-Drive Part 1
Although SAP’s recently announced tamed results for Q1 2002, which fit within the current market milieu, may add to some challenges moving forward, particularly

c part 1  the public's eye. This concludes Part One of a two-part analysis of recent news from SAP. Part Two will continue to discuss the Market Impact and make User Recommendations. Read More...
Product Life Cycle Management (PLM) in Process Part 2 Process PLM Motivation
This part of the series on Product Life Cycle Management in Process explores the business motivations by review business strategies.

c part 1  Life Cycle Management (PLM) in Process Part 2 Process PLM Motivation Introduction In Part One of this series, we discussed Product Life Cycle Management as a proven concept in the discrete industries and as a growing concept in process. In this part, we explore the business motivations for PLM in process enterprises by reviewing business strategies. In part three, we will look at requirements for Process PLM decisions. The business strategies reviewed are: Accelerating Time-to-Market Increasing the Read More...
Cloud Assets: A Guide for SMBs-Part 3
Cloud computing is allowing small to medium businesses (SMBs) to gain access to premium enterprise solutions without the traditional price tag of hardware and

c part 1  Assets: A Guide for SMBs-Part 3 This is the final installment on cloud assets designed to help small to medium businesses (SMBs) looking to incorporate cloud services into their information technology (IT) infrastructure. The two previous entries in this trilogy were about the basics of cloud computing and the procurement of cloud services, which gave you the necessary tools to initiate, broker, and implement a cloud solution to support your business. Now let’s close the loop by formulating a Read More...
Curbing MESsy Shop Floor State of Affairs - Part I
Those that follow manufacturing-oriented enterprise applications have likely noticed for some time an uptick of conversations about the need to better integrate

c part 1  MESsy Shop Floor State of Affairs - Part I Those that follow manufacturing-oriented enterprise applications have likely noticed for some time an uptick of conversations about the need to better integrate high-speed manufacturing operations (the real-time world of the plant) with the planning and engineering departments (the transactional and design world of enterprise systems). The nirvana (or utopia) hoped for thus far has been to provide a single point of operation and control for manufacturers to Read More...
UML for C#
C# is a modern object-oriented language for application development. In addition to object-oriented constructs, C# supports component-oriented programming with

c part 1  for C# C# is a modern object-oriented language for application development. In addition to object-oriented constructs, C# supports component-oriented programming with properties, methods, and events. WinA&D is a complete Unified Modeling Language (UML) tool enriched with C#-specific details used to generate source code. This white paper discusses how C# constructs are represented by UML—for forward and reverse engineering. Read More...

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