Kronos, the company that introduced the first micro-processor time clock in the 1970s, knows how tricky workforce management (WFM) can be. In this article, TEC principal analyst P.J. Jakovljevic looks at WFM challenges facing organizations, particularly those with large, complex workforces, and how Kronos’ innovative solutions help companies control labor costs, minimize compliance risk, and improve workforce productivity.
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than operations and traditional HR departments, the customary buyers of other Kronos’ offerings. Yet a well-attended breakout case study session revealed how Kronos’ hiring system is being used by Starbucks , a coffee giant with more than 17,000 retail stores worldwide, 7,200 in North America, 123,000 store employees worldwide (which it calls “partners”). Until 2008, Starbucks’s recruitment process was manual, with frequent job fairs and drop-by applicant store practices. Today, Starbucks has